Refund and Cancellation Policy

Last updated: 29 October 2026

E.S Luxe Salon aims to address product and service concerns fairly and in accordance with applicable South African consumer law. This policy applies to hair and wig products and salon appointment bookings.

1. Product concerns, returns and refunds

If a product is faulty, damaged, incorrect or not as described, contact us promptly with your order details and a description of the issue. Photographs may help us assess the concern. We will discuss an appropriate remedy in line with the Consumer Protection Act and other applicable law.

2. Product purchases

Online wig orders and payments are accepted through this website. If you have a concern about a paid online order, please contact us with your order reference and details of the issue. If supplier stock prevents fulfilment within 7 days, we will contact you to discuss a suitable alternative or refund. Any refund will be handled in line with applicable South African consumer law. We will assess the matter in line with applicable South African consumer law. Nothing in this policy limits any rights you have under the law.

3. Product condition

If you request a return, please keep the product and packaging in a safe condition while we discuss the next steps. Some goods may be excluded from a statutory cooling-off right under applicable law, including certain sealed goods where the seal has been broken, or goods made to a consumer's specifications. We will assess the actual product and circumstances rather than applying a blanket refusal of returns.

4. Salon appointments and cancellations

If you need to cancel or reschedule an appointment, please contact us as early as possible. Any deposit, cancellation fee or rescheduling arrangement must be communicated before the booking and will be applied only to the extent permitted by law. If E.S Luxe Salon needs to cancel or materially change a confirmed appointment, we will contact you to discuss rescheduling or an appropriate refund of amounts paid for a service not provided, as applicable.

5. Refund method and timing

Where a refund is due, we will confirm the amount and arrange it using an appropriate payment method. The timing may depend on the payment provider and the applicable legal requirements. We will explain any information reasonably needed to process the refund.

6. How to request help

Contact us on WhatsApp at 066 179 7620, call 073 055 0984, or email esluxesalon@gmail.com. Please provide your name, order or appointment details, payment date and a clear description of your request. Keep your proof of payment and order messages until the matter is resolved.