Terms and Conditions
Last updated: 29 October 2026
This website provides information about E.S Luxe Salon services and offers online ordering and PayFast payment for selected wig products. All online orders are collection-only at our salon; no delivery or courier service is offered. Product images are illustrative, and colour and supplier availability can vary. Orders are confirmed as paid only after payment verification. If supplier stock prevents fulfilment within 7 days, we will contact the customer to discuss an alternative or refund. These terms are subject to applicable South African law.
1. Products and service information
Product availability, lengths, styles, colours, specifications and prices may change. Please confirm the current product details, total price and availability with us before paying. Photographs are illustrative; actual hair products may vary slightly in appearance.
2. Orders and payment
An enquiry does not by itself guarantee that a product is reserved or an appointment is confirmed. We will confirm availability, the total amount payable and payment arrangements directly with you. Do not send payment until you have confirmed the order details and recipient with E.S Luxe Salon.
3. Appointments
Appointments should be arranged with us directly. Please confirm the service, date, time, price and any preparation requirements before your appointment. If you need to change or cancel an appointment, contact us as early as possible. Any deposit or cancellation arrangement will be communicated before booking and will be subject to applicable law.
4. Product information and in-store purchases
Product photos, descriptions, availability and prices on this website are for advertising and information only and may change. Please contact us to confirm details before visiting. All product purchases take place in person at our salon; no online orders, online payments for products or delivery are offered through this website.
5. Returns, refunds and cancellations
Our Refund and Cancellation Policy explains how to contact us about returns, refunds, cancellations and concerns with products or services. Nothing in these terms limits any consumer rights that cannot lawfully be excluded under South African law.
6. Privacy
We use information you provide to respond to enquiries, arrange appointments and process orders. Please do not send unnecessary sensitive personal information through public channels.
7. Changes and contact
We may update website information or these terms when needed. The version published on this website applies from its stated update date, subject always to applicable law and any terms already agreed for an existing order.
For enquiries, email esluxesalon@gmail.com or contact us on WhatsApp at 066 179 7620.