Collection Policy

Last updated: 24 October 2026

E.S Luxe Salon accepts online wig orders and online payments. All online orders are for collection at our salon only. We do not offer shipping, courier or delivery.

1. Product options and supplier availability

Product images are illustrative. Colours, lengths and availability depend on the specific wig and supplier stock. Availability badges are updated manually and may not reflect a supplier change immediately. We will contact you if we cannot fulfil an order as placed.

2. Online orders and payment

Orders submitted through checkout are requests to purchase the selected options at the displayed price. Payment is processed through PayFast. An order is only treated as paid after PayFast confirms the transaction. We will contact you using the details provided at checkout.

3. Collection within 7 days

Orders must be collected from E.S Luxe Salon within 7 days of our collection-ready notification. Bring your order reference and proof of payment. Collection address: Mohlala Street 105, Acornhoek, South Africa. No delivery or courier service is available.

4. If an item cannot be supplied

If supplier stock prevents us from fulfilling a paid order within 7 days, we will contact you to discuss a suitable alternative or a refund. We will not substitute a different product or colour without your agreement.

5. Contact

For product enquiries, contact us using the details below.